Exchange and Return Policy

When you place the order, Shipping day is indicated. After submitting the application, The delivery time itself will also be specified in the order confirmation. Therefore it is never possible for the shipping day on the website while ordering to be different from the day of order confirmation.

The business has the right to request a return within 1 day and an exchange within 2 days from the date of receipt. The product must be in its original condition and in the same packaging condition. Otherwise, the store is not responsible for accepting the exchange or return.

Exchange or return is made through the customer’s account in the store or through the customer service contact number

The store is responsible for returning or replacing any product that is damaged or has a defect or error within 3 days from the date of receipt, and the cost of shipping or return is fully borne by the store, provided that the customer notifies customer service with pictures of the defect or damage to the product within a maximum of 3 days.

If the customer requests to exchange the item, the customer will bear all shipping costs, including reshipping the product or the costs of returning the product according to the shipping partner’s price.

If the customer requests to return the product, the customer will be charged the cost of returning the product in addition to bearing the costs of shipping the product

If the products were shipped with a free shipping offer, the customer will be charged the shipping amount if he requests to return the product

After receiving the product in our warehouse, the amount will be returned to the customer’s account after deducting the shipping cost as described in the exchange and return policy. The process takes from 7 to 15 working days.

The store may, To choose to accept, not accept or cancel your order in some cases, for example if the product you wish to purchase is not available or if the product is priced incorrectly or if the order turns out to be fraudulent, The site will refund what you paid for orders that are not accepted or are cancelled.

Request for return after 1 day of receiving the shipment and 2 days for exchange

The product is not in its original condition

Absence or tampering with the outer packaging of the product

Cosmetic products and creams cannot be exchanged or returned except in the event of an error or a defect in the product.